Senior Partner at Lloyd Parry

Stephen Parry

INTERACTIVE SESSION: Adaptive Business: Organisational Climate Change … Can we design organisations that are adaptive, innovative and engaging for employees, managers and leaders alike?

This seminar and workshop will demonstrate the importance of organisational design and route-map sequencing to create conducive work-climates to drive deeper customer engagement and faster organisational responses.

Almost daily, managers face multiple choices for work design, measurement, rewards, organisational structures, working practices and approaches to management and staff relationships just to keep the day-to-day business running- let alone respond to future business needs. In this presentation, we look at the most important items to align to create a highly responsive organisation.

We will start by examining the work-climate to understand how management choices interact in complex ways to create a perception of ‘how it feels to work here’. Research has demonstrated that work-climate attitudes and behaviours are a proven predictor of long-term business performance.

The workshop will outline an Adaptive Business Change Model to uncover the organisational landscape, the prevailing work-climate and the link between the work-climate and business performance.  By examining the ‘work-climate’, we can then ask the following questions:

  • What are the best choices for managers and leader to make to increase performance and adaptability?
  • What needs to be eradicated?
  • What needs to be redesigned?
  • Where do we need to start?

This interactive workshop is for: Change Practitioners, Organisational Development, HR, Operations Managers, Organisational Designers and Senior Managers.

BACKGROUND: Stephen Parry is an international leader and organisational architect, designing and creating adaptive organisations. He has a world-class reputation for passionate leadership and organisational transformation by changing the way employees, managers and leaders think about their business and their customers.

He is the author of Sense and Respond: The Journey to Customer Purpose (Palgrave), a highly regarded book written as a follow-up to his award-winning organisational transformations. His change work was recognised when he received Best Customer Service Strategy at the National Business Awards. He is the founder and CEO of Lloyd Parry International a consultancy dedicated to creating adaptive organisations and differentiation.

Stephen believes that organisations must be designed around the needs of customers through the application of employee creativity, innovation and willing contribution. This was recognised when his approach received awards from the European Service Industry for the Best People Development Programme and a personal award for Innovation and Creativity. His clients include many global corporations and national governments: SAP, LEGO, BT, Amadeus, UK government, police authorities, financial services, Telcos, retail, Legal Services, IT and software companies, outsourcing and shared services. Stephen was the change strategist at Fujitsu services where he created and implemented a global adaptive approach called Sense and Respond.